A social insurance institution making itself digitally accessibility for all citizens

The Social Insurance Institution (ZUS) is a Polish state organization responsible for social insurance matters, serving over 28 million customers per year. In 2019, ZUS implemented ZUS Without Barriers, a national policy to make the system accessible for all. It involves architectural, digital, and communication upgrades,  WCAG-compliant websites, e-visits with sign language support, in-person services, and the accessibility of 250 buildings. At the same time, inclusive employment increased and complaints decreased significantly.

Solution: ZUS Without Barriers
Organization: ZUS - Social Insurance Institution
Country of Implementation: Poland

Find out more here: Zero Project Database

[Alt text: A door sign displays large, high-contrast numbers with braille text beneath, part of an accessibility initiative in a public institution in Kielce, Poland. This small yet vital adaptation promotes independence and dignity for people with visual impairments.]