Communication guide with pictograms for emergency situations faced by Guardia Civil

Fundación ONCE, a leading Spanish disability NGO, partnered with Guardia Civil, Spain’s national police, to develop a pictogram-based communication guide for emergency situations. The “Communication Guide with Pictograms for Emergency Situations” features over 100 pictograms for 11 emergency scenarios, such as accidents and violence. Launched in 2023, by 2025 the guide has been distributed to over 3,000 service offices across Spain and installed on tablets carried by 82,000 Guardia Civil officers.

Solution: Communication Guide  for Emergency Situations
Organization: Fundación ONCE
Country of Implementation: Spain

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[Alt text: A woman in uniform from Spain’s Guardia Civil shows another woman an app on a tablet. Their smiles convey trust and cooperation, representing community safety and accessible communication between citizens and law enforcement.]